Legal notice
Legal notice
KUDZEN LEGAL NOTICE
Website publisher. This website, kudzen.com (the "Site"), is published by: Kudzen, 33 rue Cugnot, 75018 Paris, France. Email: support@kudzen.com. Business registration number: 3 034 039 640 135.
Publication director. The publication director is the legal representative of Kudzen.
Hosting. The Site is hosted by Shopify International Limited, 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland. Shopify provides the e-commerce platform and hosting infrastructure that enable the operation of the Site.
Intellectual property. All content on the Site, including but not limited to the Kudzen name, logo, trademarks, text, images, graphics, product photography, videos, page layouts and their selection and arrangement, is the property of Kudzen or its licensors and is protected by applicable intellectual property laws. Any reproduction, distribution, modification or use, in whole or in part, without the prior written consent of Kudzen is prohibited and may constitute an infringement.
Products. Kudzen products are dietary supplements. Statements on the Site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease, and are not a substitute for medical care or a treatment program for nicotine, alcohol or any other dependence. Any wellbeing information on the Site is provided for general information only and does not replace professional medical advice. Individual results may vary. Always follow the directions on the label, do not exceed the recommended daily dose, and consult your healthcare provider before use, especially if you are pregnant, nursing, under 18, taking medication, or have a medical condition.
Personal data. The processing of personal data collected through the Site is described in our Privacy Policy. In accordance with applicable data protection law, including the EU and UK GDPR, you have rights of access, rectification, erasure, restriction, portability and objection regarding your personal data. To exercise these rights, contact us at support@kudzen.com.
Cookies. The Site uses cookies and similar technologies. Details on their use and how to manage your preferences are set out in our Privacy Policy.
Consumer dispute resolution. In accordance with EU regulations, the European Commission provides an online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr. Consumers may also contact us directly at support@kudzen.com to seek an amicable resolution before any dispute.
Governing law. This Legal Notice and the use of the Site are governed by the laws of France, without prejudice to the mandatory consumer protection rights available to you in your country of residence.
Contact. Kudzen, 33 rue Cugnot, 75018 Paris, France. support@kudzen.com.
Terms of sale
1. Overview. These Terms of Sale ("Terms") govern the purchase of products from Kudzen ("we", "us", "our") through our website kudzen.com and related sales channels (the "Store"). By placing an order, you agree to these Terms together with our Terms of Service, Privacy Policy and Refund Policy, which are incorporated by reference. Please read them carefully before ordering.
2. Eligibility. By placing an order you confirm that you are at least 18 years old and at least the age of majority in your country of residence, and that you are purchasing for your own personal or household use, not for commercial resale or export.
3. Products. We take care to describe and display our products accurately. However, colors and appearance may vary depending on your device and screen, and packaging may be updated from time to time. Product descriptions, specifications and availability may change at any time without notice. We may limit quantities or discontinue any product at our discretion.
4. Orders and Acceptance. When you place an order you make an offer to purchase the selected products at the stated price. Your order is only accepted once we send you a confirmation email and payment has been successfully processed. We reserve the right to accept or decline any order at our discretion, including where we suspect an error in pricing, a limitation on quantity, or a payment or fraud issue. If we cannot accept or must cancel your order, we will notify you using the contact details you provided and refund any amount already charged.
5. Prices and Payment. All prices are shown in the currency displayed at checkout and are subject to change without notice. The price applied is the one in effect when your order is placed, as set out in your order confirmation. Unless stated otherwise, prices do not include taxes, shipping, or any customs or import charges, which may apply depending on your delivery destination and are your responsibility. Payment is taken at the time of order through our approved payment providers. You confirm that the payment details you provide are accurate and that you are authorized to use the chosen payment method.
6. Shipping and Delivery. Estimated delivery time is 6 to 11 business days from dispatch, depending on your location. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs processing, incorrect delivery information, or events outside our control. Risk of loss passes to you once the products are handed to the carrier. If a package is confirmed lost in transit, contact us and we will work to resolve it, including arranging a replacement where appropriate.
7. Cancellations, Returns and Refunds. Your order is covered by our Refund Policy, including our 30-Day Money-Back Guarantee. If you are not satisfied, contact us at support@kudzen.com within 30 days of delivery and we will guide you through the refund process. The guarantee applies even if your jar has been opened, and we do not require opened jars to be shipped back. The guarantee applies once per customer. Consumers in the UK and EU also benefit from statutory cancellation rights for unopened products, which are not affected by these Terms.
8. Product Use and Safety. Kudzen products are dietary supplements. Statements about our products have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure or prevent any disease. They are not a substitute for a varied and balanced diet, a healthy lifestyle, medical care, or a treatment program for nicotine, alcohol or any other dependence. Individual results may vary. Always read the label and the full list of ingredients before use, follow the directions, and do not exceed the recommended daily dose. Do not use if the safety seal is broken or missing. Keep out of reach of children and store in a cool, dry place. Consult your healthcare provider before use, especially if you are pregnant, nursing, under 18, taking medication (including blood thinners or diabetes medication), or have a medical condition. Stop use and consult a healthcare provider if you experience any adverse reaction.
9. Warranties and Consumer Rights. Our products are sold with the guarantees required by applicable consumer law, including that they correspond to their description and are of satisfactory quality. Nothing in these Terms excludes or limits your statutory rights as a consumer. Except for those non-excludable rights, products are otherwise provided without additional warranties beyond those expressly stated by us.
10. Limitation of Liability. To the fullest extent permitted by law, Kudzen will not be liable for any indirect, incidental, special or consequential loss arising from your purchase or use of our products, including any use that does not follow the label directions or the advice of your healthcare provider. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law. Where our liability cannot be excluded but can be limited, it is limited to the amount you paid for the relevant product.
11. Errors. Occasionally information in the Store may contain typographical errors or inaccuracies relating to descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any errors and to change or update information or cancel orders where information was inaccurate, including after an order has been submitted.
12. Governing Law. These Terms are governed by the laws of France, without regard to conflict of law rules. The competent courts of Paris, France shall have jurisdiction, except where mandatory consumer protection law grants you the right to bring proceedings in the courts of your country of residence.
13. Contact. Questions about these Terms of Sale can be sent to: Kudzen, 33 rue Cugnot, 75018 Paris, France. support@kudzen.com. Business registration number: 3 034 039 640 135.