Refund policy

Return and refund policy

We stand behind every jar of Kudzen with our 30-Day Money-Back Guarantee. You have 30 days after receiving your order to request a refund.

How the guarantee works
Try Kudzen as directed. If you don't feel the difference, contact us within 30 days of delivery and we will refund you. The guarantee applies even if your jar has been opened. Because Kudzen is a dietary supplement meant for personal use, we do not require you to ship an opened jar back to us. The guarantee applies once per customer.

To start a refund, contact us at support@kudzen.com with your order number. Our team will reply quickly and guide you through the next steps.

Damages and issues
Please inspect your order upon reception and contact us immediately if a jar is damaged, the seal is broken, or you receive the wrong item, so that we can evaluate the issue and make it right. A quick photo helps us resolve it faster, either with a free replacement or a refund.

Exceptions / non-refundable items
Unfortunately, we cannot accept refunds on gift cards. Please get in touch if you have any questions or concerns about your specific order.

Exchanges
Would you prefer a different bundle or quantity? Contact us at support@kudzen.com and we will arrange the best solution for you.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. For health and hygiene reasons, this right applies to unopened jars with their safety seal intact. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've reviewed your request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at support@kudzen.com.